Coterie FAQ
- How Coterie points accumulated are based on spends?
Coterie is a tier-based program wherein points are earned on the invoice value of your purchases and tier. Points cannot be accumulated on discounted products or on purchases made at our online and retail partner stores.
- When can I expect Coterie points for my in-store purchases?
Coterie points for retail purchases are credited immediately.
- When will Coterie points for online purchases be credited?
Coterie points for e-commerce purchases will be credited post order delivery.
POINTS EXPIRY
- How long are Coterie points valid?
Your Coterie points are valid for a warm 365 days from the date of issuance.
- Can I Earn coterie points when purchasing gift cards?
Yes, points can be accumulated on the purchase of gift cards.
- Do I earn points when redeeming gift cards?
Points cannot be accumulated on the redemption of gift cards.
POINTS ACCUMULATION DURING SALE
- Can I collect Coterie points during the sale?
If you make a purchase of a full price product during the sale, you can accumulate points on it. However, point earning and redemption are temporarily suspended during sales.
POINT REDEMPTION
- When can I redeem my points?
You can redeem your points in your next purchases or any subsequent purchase till your points are valid.
- Can my points be redeemed online and in stores?
Yes, they can be redeemed online or in stores except on purchases made from our Partner stores.
- Can I redeem my points during sale?
No, point redemption will be paused during the sale.
- Can I redeem my points to purchase a gift card?
No, you can’t redeem your points to purchase a gift card.
- Will I earn points when redeeming my points?
Points will be accrued for the differential amount which has been paid via cash or card only. The amount redeemed via points will not be eligible for points accrual. Points redeemed against promotional purchases will not be eligible for points accrual.
- Do I earn points on utilizing a credit note?
No, you will not earn points on utilizing a credit note.
- May I share my account or points and benefits with someone else?
To protect your account and points, we strongly advise against sharing your account details with anyone. As an added security measure, we've implemented an OTP (One-Time Password) system for redeeming points.
CANCELLATION
- Do I earn Coterie points if my order or item is cancelled?
No points are earned if the order or item is cancelled.
- What happens if only a part of my order is cancelled?
If part of the order is cancelled, points will be accrued based on the residual order value
RETURNS & CREDIT NOTE
- What happens to points if I return a product or receive a credit note?
In case of a return, as you're receiving a credit note for your purchase, your reward points will continue to reflect in your account.
REACH OUT TO US
For any questions regarding the Coterie Loyalty Program, you can reach our team via email at customercare@shadesofindia.com or call us at +91 98910 88522.
DISCLAIMER : SHADES OF INDIA UPHOLDS THE RIGHT TO CHANGE, MODIFY, ALTER, DISCONTINUE AND/OR AMEND ANY PROGRAM BENEFITS WITHOUT ANY PRIOR NOTICE.